Upload FTP done. Then it stucks in “your items processing”. Any idea whats happening ?
Try google chrome - then wait 5 min and F5 (refresh)
i m in chrome and waited like 4-5 hours still same. also tried firefox.
The electro Theme i purchased could not install. . The attached file is the error message i received
please clear browser cache and cookie and try again.
thanks tried that, still same.
Try with another browser.
FTP uploads cannot work for a few days for me, I get an error message to ftp program that says “couldnt connect to server” and “connection refused” in ftp client. I ve tried different ftp clients and still the same, anyone have this problem?
I ve tried ftp.marketplace.envato.com and I get different error says that " Critical error: Could not connect to server " whats going on?
try to create new token maybe this helps
Surely there is a problem with envato servers.
update: web uploader works fine. (yet its not accepting pjpg mov file format) I m able to upload and submit items. ftp.author… still same not connecting, ftp.marketplace… connecting.
Open your FTP client and enter the following details:
Host: ftp.marketplace.envato.com
Username: [your Envato Market username]
Password: [your Envato Market API key] Generate a legacy token in your profile, and use as password.
Port: 21
Click ‘Connect’ or your FTP client equivalent.
https://help.author.envato.com/hc/en-us/articles/360000518446-How-to-upload-using-FTP
Once you upload via ftp using client like FileZilla, just refresh the item submission page and you will see you files there.
How to get an API Key
I ve tried all the solution you say but no success…
Thank you. Already contacted support. They are working on it. I guess.
If you are uploading Stock Footage or Motion Graphics the ftp URL is different. I think it was ftp.author.envato.com
The new uploader does give instructions how to set it up.
Thanks i already mentioned that url which not connecting.
I have the same problem. can’t get on FTP