Hi, we all know that refund is very frustrating.
Why could customers choose or enter whatever reason without checking Envato policy?
We can fix it, this is my idea:
- You know Envato support page right? Yes, we should build Refund page like that.
- When user want a refund, they have to choose (or search) their problem in a select box.
- If they choose a valid reason (ex: theme’s broken, does not run…), show them contact form.
- If they choose an invalid reason (ex: mistake purchase, do not like it, change their mind, not meet their expect…), STOP them there and tell them it’s not a valid reason to give a refund.
It’s better for customers to understand Envato’s policy and help author as well.
Old refund: Customers > Author < Envato Policy
New refund: Customers < Envato Policy > Author
What your opinion? Let’s discuss 
@dtbaker @scottwills (sorry for bothering)