Hey @Kopyov,
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Support will be sold through market, it will not be sold on elements. This will be stated to a customer up front. If an elements customer requests support they will be directed to the market item to purchase a support pack, or to an Envato Studio Service Provider if the contributor’s items are unsupported on Market.
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The Envato Elements licence is the only licence we have on Elements. The customer needs to state which project they’re using the item in when they download it. However, in a subscription model they can download the item as many times as they like, provided they tell us which project it is being used within with each download.
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You can absolutely sell items on both Elements and Market. Being part of Elements does not impact your exclusivity.
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Ratings don’t exist on elements. Largely because the contributor selection process.
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Refunds don’t exist on elements either, as it’s a subscription based service. Subscribers pay for the subscription, not the individual items they use.
Hope that answers your questions
Now for @themepassion’s question…
Currently there are no restrictions on what a contributor can add, provided the category for the item type exists.
For Web Templates, all items need to be available on market for them to be uploaded to elements. As we add more categories, a Web Templates contributor could theoretically add, say, a plugin if that was to become a category.
Elements is much more about reviewing the individual contributors themselves, rather than their items.