Update approved but video is not there

tips-and-tricks

#1

Hello,
I uploaded a video and added the video preview resolution in my latest update for my plugin, Uptown.
It was approved.

I can’t see “Video Preview” button to watch the video and I also can’t see the video file when I edit.

What’s wrong? Was it actually rejected?


#2

An update can accepted or rejected. Check the History Tab to see if it was successfully accepted by the reviewer or rejected. If it was rejected there should be a rejection reason listed.

Or you forgot to add the video ;). In this case just resubmit the update.

Regards


#3

I see an “Update Approval” in the history tab, similar with the mail I received 2 hours ago.
I waited thinking it might be a cache problem.

In the edit section I see “Delete Optional Attachments”, which says video preview is there.

This might be a moderation bug or cache validation period of pages is longer than I expect.


#4

Strange. Usually you can see changes instantly after update approval.

I suggest you to wait a bit more time, if the video will not appear you can submit a new update (with the mention to update the video), then if this does not solve the problem you can submit a ticket to Envato Help Team.