Have you experienced an unusually high number of refund requests this month?
What would you do if you received a refund request like this: “The theme isn’t working properly for our purposes and we need a refund. We purchased this 1 hour ago.” (The theme was downloaded.)
The second common scenario is when customers provide false reasons to request a refund, often 2-4 months after their purchase. They might even give a one-star review to pressure us into granting a refund.
What actions would you take, and what recommendations could you offer for handling such situations?