Here is the rating I just received on my newly released script:
It is entirely false as I am using MySQLi (not MySQL) and have developed the script on a PHP 7 installation, so it is 100% PHP 7 compatible
Now all of the months of hard work developing the script have gone to waste.
Just from one 1 star rating the overall rating of the script has gone down to 3.33
How can I "fight" this rating? I tried contacting the customer, but he does not reply. I even offered him a refund..with no reply as well. I guess some people enjoy destroying others work...
Will Envato help me in this case if I contact them? I want to refund this user, or at the least remove his rating.