'Unexpected error please contact support' Status of resubmitted item.

Hello,

One time soft rejected item i have resubmitted but now item status is ‘Unexpected error please contact support’. i have opened ticket for that concern but not reply from 4 days.

Anyone have experience for this kind of status.
Thanks

Hey SuPraTech,

Fear not. I’ve found your ticket and can confirm it’s currently assigned to our Dev Team for further investigation.

Although I can’t give you an ETA, I promise we’ll be with you as quickly as possible :slight_smile:

Christian

Thanks for Quick reply…

Same here for 5 days!

CandyMustache.

finally got me following reply from review team also my item is accepted.

This message indicates that a bug in the system prevented your submission from being proofed by reviewers. Often, this is just caused by a temporary and reviewers can go back to it and eventually complete the proofing process without any impact other than a slight delay. It seems to be what happened here, as your submission now seems to have been successfully approved.

I believe the issue can now be considered resolved but please do let us know if that’s not the case and accept our apology for the inconvenience.