Unexpected error on Resubmission


#1

There are two files on resubmission and appear “Unexpected error please contact support”. I wrote to the support they answered “I will forward this to the appropriate staff member/team. We’ll be in touch shortly.” Two days have passed… Nothing,
what to do?


#2

the problem still exist.

any chance for support help? so i think twice for updating footage now…


#3

You should contact support
https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=37840
Write your problem then send ticket ID,GL


#4

thank you! it’s helped