We are a 25-year-old reputable agency in Los Angeles and have been a member purchasing software from Envato since 2009. Recently, we bought a plugin, “WordPress Password Maintenance,” that did n ot work and generated fatal errors closing the site down. (WordPress Password Maintenance by ArifursDev | CodeCanyon) ArifursDev refuses to give a refund, $25, for the plugin that does not work. That is unfortunate and very unprofessional. Even though I provided the error code details and PHP snapshot he is implying I am a liar and wants a video — seriously? He has had only had 9 sales. Of the 5 comments, three are bad reviews with issues — one almost identical to mine, yet he claims there are no issues. He has taken my money and not provided any exchange for it, that makes the transaction a con.
ArifursDev should not be allowed to sell on Envato. I have been a member and purchasing software since 2009 bt will be much more cautious in the future and look elsewhere first.
$25 isn’t much, but it is an amateur and bad experience that reflects on Envato.