Unauthorized Purchase

Envato Customers Purchases and Subscriptions
1

Hello,

Last year, I purchased a 1-year membership from EnvatoElements and subsequently disabled the “recurring payment.” However, today I noticed that another payment has been deducted from my account. This situation will have a significant financial impact on me. Could you please assist me in resolving this issue and provide guidance on how to rectify it?

Thank you.

2

Hi aysegulagca,

Please open a Support Ticket via Envato Elements Help and Support. They will be happy to help. Thanks!

3 Likes
3

Hi baileyherbert,

Thank you for your response, I wil try.

1 Like