Unauthorized downloading of items!

Someone accessed my Envato account and made three downloads. I change my passwords weekly.

Hi @Delores13,

Please open a support ticket here:

1 Like

As per your suggestion, I reported the issue on the same day, did not
hear back from Envato, and my account has now been disabled. I cannot
seem to get a response from Envato, either.

As per your suggestion, I reported the issue on the same day, did not
hear back from Envato, and my account has now been disabled. I cannot
seem to get a response from Envato, either.

Hello Patrisha,

I have replied to your email five times. I received a support ticket on
February 16th as I submitted more than one request. My email address
must have been submitted correctly in order for me to receive a support
ticket. My account has been disabled. I have attached a PDF of recent
exchanges for your reference.

Regards,
Kim

ENVATO email chain.pdf (1.11 MB)

Hi Delores,

Customer support is helping you and has been replying to you in ticket number 2281977. I can see that you replied to that ticket over the weekend, so please continue to use that ticket for correspondence. Please don’t open further tickets for this issue, and please don’t ask for help in the forums about it – only the support officer can help. We have our risk prevention team investigating what happened right now, and as soon as they have an answer you’ll see a reply in the ticket.

Thanks for your continued patience while we sort this issue out!