unable to update payment due to service error

First of all, why is it unclear where to submit tickets? that’s very frustrating! I am trying to switch to annual and your service is down and I am unable to process that, imaging I want to pay money, your system is not functional and you’re not making it easy to report it!

Hello @shazly

Please open a Support Ticket via Envato Elements Help and Support. They will be happy to help.

Thank you!