Good morning, I recently purchased a theme on your website and I need to refund my purchase and get a different theme, also on your website. When I go to the refund page, it tells me " You don’t have any refundable purchases".
I was under the impression there is a money back guarantee policy if something is not right. I have a lot of issues with the theme I purchased and the support for it is lacking. I need to finish my project and get a better theme.
Can you please help me out?