Unable to register new Avada

Envato Customers Web and Code
1

Just purchased new Avada and have generated an Envato token.

When I enter and submit the token, the spinning wheel just continues to spin and spin, and never stops.

Any help appreciated

2

Hi,

You can create your api key from here
https://build.envato.com/register/

You can get help from avada documentation
https://theme-fusion.com/documentation/avada/getting-started/register-your-purchase-via-token-key/

Follow the avada documentation hope will be helped!

Thanks!

3

As I said in my post, I have succesfully generated the api key (i.e the Envato token), when I enter and submit it via the Avada dashboard, the spinning wheel just keeps on spinning, i.e there is no response from the Envato serve.

There is no error message

4

then get in touch with avada author @ThemeFusion @ThemeFusion_Support hope they will help you out from your issue.

5

Ok, I’ve submitted a support ticket, but I guess that it could take a day or two to get resolved which is a shame.

Stop Press!! Just tried to register again, and it worked… phew

6

I hope you will get soon reply from item author. Its depending on totally author indicating/mentioned time.
At here we can send you there to get solution but we can’t solved your issue it isn’t our hand.

7

Thanks, it’s all working now, took about half a dozen attempts though.

Seems like they have a problem with their server

1 Like
8

Did you just keep trying? I’m having the same issue. Everything was generated correctly, yet stuck at the spinning wheel