Unable to purchase using master card

themeforest

#1

unable to purchase from evanto. tried using mastercard, paypal


#2

Hi @jeriljose7,

Welcome to the forums! We’re sorry to hear about the problems. Please contact Envato Help and Support to investigate possible issue.

Thanks,
Luca


#3

He will make ticket - okay. But I think you should inform your Envato Team about this problem. If there is problem with TWO completely different payment methods like card a and paypal… hmm this may be more serious problem. :wink:


#4

This doesn’t have to be a problem with payment methods and may have something to do with the account itself. Either way users should make a report themselves and provide as many details as possible, this is the only way such cases may be resolved.

Thanks,
Luca


#5

Problem exist for Master card on both payment methods. Anyway i proceed with vissa card. so you can check payment log and track the issue. thanks.


#6

If the CC doesn’t work and it’s connected to PayPal, PayPal could try to charge from the card as well. It won’t work either way


#7

Yes you’re right. I forgot about this option on paypal because I am not using paypal because I think this service is a JOKE :slight_smile: there’s tons of way better wallets.