Unable to install Cleanto and can't find support contact details - please

Brought Cleanto yesterday. Downloaded by my partner. Unable to install having followed instructions in documents and on Youtube. Tried to contact support (included in price) - no forms available or more accurately easily located.

The product looks great and could be really useful to us - but the inability to contact anyone who knows anything is really disappointing.

https://codecanyon.net/item/appointment-booking-software-for-cleaning-maintenance-businesses-cleanto/18397969/support has links to their support but bear in mind you will need to be using the purchasing account so if your partner bought i then they will need to speak to the author and provide the right purchase code

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