Unable to import demos

Whenever I try to import a demo from the Enfold theme, I receive the following error after exactly 2 minutes:
importing didn’t work!
You may want to try reloading the page and then try again.

I have increased the php timeout to 5 mins, and so did my server provider, but still same issue after 2 minutes. Is there a timeout on your end ?
Thanks.

Hi

the best way to get the support is Contact your purchased theme Author. How to Contact Author and let them know. Don’t worry just contact theme Author. theme Author will be very happy to assist you.

Thanks