Unable to get Service from BeoCode

I purchased Qrack from BeoCode. I NEED support. I managed to get to the point where my purchase verification code was validated. I set up a username. There was no ability to set up a password nor was I provided with one. When I click on the link to reset the password, I get an email notification that the password is trying to be reset. Following is the statement “Click on the following link to reset your password”. Then the email ends without the link. When I click reply on the email, of course it is undeliverable.

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