Unable to contact Imaginem Support

I purchased Refrakt | High Performance Photography Theme and the page builder incorporated does not work. It pops up greyed out and can only be closed by backing the browser. I tried to contact Imaginem support and it is an endless loop with now menu item to submit a ticket.


Thanks for asking your question at Envato forum.

This is your item support

from author @imaginem hope they will help you.

you can ask your question with that author in your purchased item comment box

If they ask about purchase key then collect from Here

If they didn’t give your support then open a Envato Help Ticket They will give you necessary information.

Still have any question open a Envato help ticket from Here




Sorry to hear of the inconvenience. For support you can contact us through our support forum.

You can Register to support forum then create a New Support Thread here

We’ll be glad to help check what’s happening and resolve this for you.


1 Like

Unfortunately I’m having the same problem. I’m already signing up for their support and I still can not get in touch. Even though I logged into the platform, it does not give me access to any way to get in touch. Is it possible to send an email?

A post was split to a new topic: where i can even find the purchase info to be able to log into the support