Trying to get support from oher om a theme , bought on theme forest

Trying to get support from the author on a theme , bought on theme forest when I enter the purchase code for the theme to verify my purchase, I get an error that the code is already registered with another user, so I have failed to get support for the theme

Hi @tuhairwep,

You can ask for support directly to the theme author by posting comments going through the theme Comments page. The theme author will assist you


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help me with the link to access this forum for support that your are talking about

Go to the item page on themeforest and click “comments” above the preview image

However, you have no buyer badge on this account and will need to be logged in using the account which purchased the item before the author would be able to help.