We finished building our website using the OnAir2 theme we purchased on Themeforest. We were using one site to build/develop and now need to transfer it to the domain name and new hosting. However, I can’t login in to make a request to the helpdesk as directed, and I can’t find a way to actually communicate with a real person! I’m not sure which account name I’m supposed to use, the one we used to purchase on Themeforest? That didn’t work when I tried to login. I tried a an email that I thought was connected to the account and that didn’t work either.
I can see our purchase code at the bottom of our OnAir 2 webpage we build, where it is telling me I need to contact the helpdesk.
Thanks - I had found that link before I posted and I locked myself out from the Login and Register options but I believe I’ve got the email and password confusion sorted. I’m hoping that it will reset sometime soonish so I can attempt to create a ticket. I just wish you could actually contact the poorly named ‘helpdesk’ (lol) without having to login to your blasted account first.