I’ve bought four copies of the Unship theme from Themeforest. My client loves the look of the template, but communicating with the theme author has not been easy.
There is a copy of Visual Composer bundled with the theme, but the VC will not work properly – or at least didn’t on the first of the four sites I’ve built with it – until the theme authors accessed my wordpress admin and did something that made the VC work. I’ve set tickets requesting the theme authors go in and do the same thing to activate the VC on the next two sites I’m working on, but those tickets have been sitting untouched for a week now. Granted, I know this is the holiday season…but my client is getting very impatient, and honestly so am I.
I tried buying a separate license for the VC in an attempt to get around having to depend on the theme author to activate and update the VC, but it looks like I am at the mercy of the theme author because the VC was bundled with the theme.
I’m wondering if any other developers have had this issue with a bundled VC, and whether you were able to get around needing to have the theme authors intervene to make the theme work the way it is supposed to. Any pointers would be much appreciated.