Trouble logging in

I can log into Envato, but when I click on one of the marketplaces it says “Sorry, it looks like you’re currently locked out of your account. Please contact Help Team for more details.”

I contacted the help team, but the generic header indicated it may take 7 days to resolve? I went so far as to create another account with a different email and the system is doing exactly the same thing. Cleared cache same problem. Moved from Chrome to Firefox same problem both accounts. I can’t find any indication online that the Envato site is experiencing problems. Anyone have any ideas?