I have the plug-in installed and have created a configuration. Unsure why it isn’t showing up. Here is the page: http://www.caltrophy.com/trophy-builder/ and I have it for a few soccer products, including the soccer spinning figure.
Hoping there is a bulk configurator or a developer willing to lend expertise.
My suggestion is to redesign whole site. Because it looks outdated it is not responsive.
If you want I can give you offer for new site which will be more attractive and professional look and I will make and custom product designer .
Just had a quick - very quick - look at the source code on your page and I don’t see anything unusual there are no errors showing - that’s good.
Which/what is the plugin name? because it may just be something simple - usually is. Is the plugin actually compatable with your version of WordPress and / or even with the theme? I say that because I ‘feel’ the theme may be an old one - simply from the design and therefore may not have ‘more modern plugin’ compatability.
Happy to take a look etc but without more info slightly difficult to point you in the right direction.