Our development agency purchased multiple JNews licenses on our behalf. Development was completed some time ago and we no longer work with the agency. According to Envato license terms “the license would in effect be transferred to the client” under these circumstances, and for the agency “…be sure to link your client to our licenses” so legally we own the licenses. However we can’t get product updates because the licenses are still held under the agency’s account. How can we transfer management of these licenses to our own account as required in the license terms?
You cannot transfer the licences between the accounts, you will need to purchase a new copy.
They should’ve created a new account for you before purchasing the items.
Hmmm, so legally we own the licenses, the license terms confirm that the licenses are transferred to us, the client, but we cannot access our licenses or get any product updates. This sounds legally very dubious.
Correct.
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