Transfer license to another author

Please help! Please help!! Please help!!!
We have a html template and transfer the wordpress right to another profile by creating a ticket. They couldn’t be able to approve that item & since last 1month they didn’t reply any of our message. So, now we want to cancel the previous ticket and give the wordpress right to another new profile. How can we do that?


License or copyright is not transferable just wil need author collaboration to make the html to wordpress theme.
Please Contact Author Support and let them know. Support Team will be happy to assist you.