transactions collected but my item was not assigned to me

Hello, I have bought two items from codecanyon, these have been charged to my account and the cart page indicates an error, but if they charge it to my account, please, I need to purchase these two items
the first purchase was on June 5 for this item PHP Form Builder by migli | CodeCanyon
the second purchase was on June 6 for this item Easy Forms: Advanced Form Builder and Manager by baluart | CodeCanyon

Now I need the cancellation and refund of the first and that they can assign me the second in my account
attached payments for both items


Hi guillo2701,

Please open a Support Ticket via Envato Help and Support. They will be happy to help. Thanks!

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