Top Stories - Motion Project, Placeholders not working in FCPX

This is my first purchase and the author is not responding to my request for an explanation as to why when exported to FCPX the drop zones are not working. Reading comments im not the first and he has helped others around four years ago. He suggested to others tuning drop zones on and off in motion and re-exporting but that is not working. Up a gum tree really I need it working quickly but no response. I cannot see how to get a refund either as envato just say contact the author.
Would love some help