Hi, over a week ago I bought a theme from TonaThemes and opened a ticket, until today there is no reaction what can I do about it?
Supported
This author’s response time can be up to 1 business day .
Missing style sheet error when installing the theme
Here is stylesheet error solution
If after clicking “Install Now” you see an error that “The package could not be installed. The theme is missing the style.css stylesheet,” then you probably didn’t follow our instructions from step 1. You more than likely downloaded the “All files & Documentation” instead of the the installable theme. Go back and double check that you’ve downloaded the correct file.
For more details about themeforest WP installation
If a envato market author does not providing item support after offering support !
you can raise a dispute through envato market help center against that item author.
even you can ask refund for your purchase item
Thank you, it’s done
Hi @piozajaczkowski,
Definitely Author should to reply/assist you. But I would like to post a comments in theme comments page and let the author know that you have opened a support ticket:
Hope author will reply you and assist you.
Thanks
Hi, unfortunately, still nothing I can or should do about this?
best regards