Today 3 chargebacks in a row on our Affiliate Dashboard

Envato Authors Author Hangout
1

Hello there!

I write here because today something weird happened in our affiliate dashboard (picture attached). We never had any referral deducted and today suddenly it was 3 in a row:

referral aj
referral aj1032×346 40.7 KB

Can someone from Envato discover what happened? We’re dedicating a lot of efforts to our marketing to bring new customers here.

Thank you very very much! :slight_smile:

Pablo

2

If you mouse over the (i) icon, you’d probably see that 11d is the reason why it’s been reversed.

3

Thank you @ki-themes! Yes, I saw it, but it’s weird. We have been 1-year bringing customers non-stop (last month 150) and we never had any chargebacks before.

Why today not one but three? It’s just weird.

4

No idea- it happened once or twice to me, too

1 Like
5

Most likely those users initiated chargebacks. What do you see when you go to their profiles?

2 Likes
6

Oh yeah… their profiles doesn’t exist anymore. That’s strange.