This has happened so many times now. The latest project we started, we purchased TWO themes, and both were missing files. After trying to talk to both authors, we have only been led in a wild goose chase, and our new site is weeks behind schedule.
Obviously envato doesn’t do any kind of quality control on the themes OR customer service (hell your own site has a ‘contact’ link that goes nowhere).
The first theme, [name removed], we are being led in circles over weeks. Still no help. The theme’s functions file references MANY files that are not even there in the theme folder.
Same thing with [name removed]. This theme author was actually willing to try and help, but doesn’t appear to be hearing that MANY files are also missing from the theme. They keep sending bits and pieces, saying ‘try it now’, and it still results in a broken site.
In a word: RIDICULOUS.
Gee, should we try a third theme though we’ve had TERRIBLE luck with getting themes from here to work? Clearly envato cares about making money, and does everything in their power to avoid providing quality control or customer service. GROSS
yeah no clear category in which to post this either. shocker