Tielabs is no longer responding to support. Anyone know what's going on?

Envato Customers Web and Code
1

Hello, everything is in the title ! I have been a client of a Tielabs theme for almost 10 years and this is the first time that this has happened: for several weeks I have no more responses to my support tikets despite the reminders and I see in the comments of the Jannah theme that I’m not the only one. Where did the team go?

2

Hi @isabelle44,

Please go to @TieLabs profile page and from there using the right side contact form send them a direct email. Hope author will reply you.

Thanks

3

Thanks to you is that I also did a few days ago, but TieLabs did not respond. What else can be done?

4

I’m experiencing the same issue. Author is not answering to anyone. It is very bad when we don’t get any response. What could done now??

5

Bonjour, ils ont fini par répondre au bout d’un certain temps. Par contre il n’ y a plus de mises à jour et c’est inquiétant aussi.

Hello, they ended up responding after a while. On the other hand, there are no more updates and that is also worrying

6

I have a Good News!
Tie labs is back.

Tie labs team now replying to comments. They recently replied to my comments and others’ comments.