Tielabs is no longer responding to support. Anyone know what's going on?

Hello, everything is in the title ! I have been a client of a Tielabs theme for almost 10 years and this is the first time that this has happened: for several weeks I have no more responses to my support tikets despite the reminders and I see in the comments of the Jannah theme that I’m not the only one. Where did the team go?

Hi @isabelle44,

Please go to @TieLabs profile page and from there using the right side contact form send them a direct email. Hope author will reply you.

Thanks

Thanks to you is that I also did a few days ago, but TieLabs did not respond. What else can be done?