I have tried to find (and failed) a ticket support system for authors on Envato marketplaces where customers can create tickets only if their support period is valid.
Do you know of any such sites/scripts available? If not, I might create a simple, open-source one myself soon as I really need this.
There used to be one “Supportte” theme but it’s outdated : https://github.com/syamilmj/Supportte
Not sure which version this one but the one I used to use lets only purchased customer to post
Yeah, this doesn’t seem to be what I’m looking for. I am looking just for a simple, private ticket system, with no “forum” functionalities. I just want to replace the support-by-email I’m doing now with a ticket system so I can better keep track of the open tickets and also only respond to those who actually have a valid support period.
If you are still looking for a support system, I’ve recently launched the Support Hub private beta program. You can see more about it on https://support-hub.io
If you are looking for self-hosted ticket system for Envato authors then check Auxilium Help Desk.
It full-filled all the requirements of Envato authors.