Ticket support system for Envato marketplaces


#1

I have tried to find (and failed) a ticket support system for authors on Envato marketplaces where customers can create tickets only if their support period is valid.

Do you know of any such sites/scripts available? If not, I might create a simple, open-source one myself soon as I really need this.


#2

There used to be one “Supportte” theme but it’s outdated : https://github.com/syamilmj/Supportte
Not sure which version this one but the one I used to use lets only purchased customer to post


#3

Yeah, this doesn’t seem to be what I’m looking for. I am looking just for a simple, private ticket system, with no “forum” functionalities. I just want to replace the support-by-email I’m doing now with a ticket system so I can better keep track of the open tickets and also only respond to those who actually have a valid support period.


#4

Let me know if you code one, I may need one as well


#5

Check out our support ticket plugin, it does exactly what you are looking for.

We use it for our themes and revolution slider team are also using it now :slight_smile:


#6

Can it be used such that users can’t create a ticket unless they have a valid purchase code?


#7

Sure can :slight_smile:


#8

Hey guys,

If you are still looking for a support system, I’ve recently launched the Support Hub private beta program. You can see more about it on https://support-hub.io :slight_smile:

Regards,
Milos