Hello, I recently wanted to buy a song and I got in touch with those who sold the song and I asked them about their subject if they would help me with some things and they said yes.
After a few days I bought your theme, but when I installed the theme I received errors, I sent them a support message if they can help me install it, but until now they do not respond and they have two days, which I can do. In these cases, since I liked the subject a lot.
Please write comments going through theme details page then comments tab. and let them know that you have sent support request. So that they can be notified and can reply you very soon. and please wait for the reply and still no reply then you can think what to do next and if need we will give you guideline.
In the mean time you can rad documentation (included with your purchased) to see any support there about how to install.