I have buy this template https://themeforest.net/item/jomelle-multipurpose-business-wordpress-theme/8756140 and buy assistance 1 years
But don’t have assistance. They are thieves . Ticket do not respond to
ATTENTION
How long ago did you contact them?
Did you use their support forum https://ab-themes.com/support/?envato_item_id=8756140/ ?
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Yes i used your forum, the ultime your message is 27 febraury
We’re sorry to hear that. If you’ve purchased support and are not getting any reply from the author you are entitled to a refund. Envato doesn’t accept this behavior from authors.
In order to get a refund please follow this link and request a refund. If the author refuses the refund request or doesn’t reply within 5 days, you can dispute this with Envato and a staff member will take care of this shortly after.
Cheers!
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