This item doesn't work the way it should

Dear Sales/Support,

According to your moneyback guarantee,

I would like to request a refund for the services I purchased .

This item doesn’t work the way it should, your theme activated my server is working
hard and suddenly stopped system.

Thank you for your understanding.

Regards,

Hello,

you can send him a refund request: New refund request

Here is Envato refund policy: Refund Policy

Thanks