I bought and downloaded a film scratch overlay and can’t import it into Premiere because of the above error. How do I return video I can’t use?
Please go to video details page and contact the item author going through Comments Tab (post comments) or Support tab (ask for support using Contact author button). Hope author will check it for you and will assist you.
Thank you. I’ll try that.
At a guess, you probably have to install Quicktime for them to work. Could be something different though… but the author should be able to help!
Thank you for that suggestion. I had Quicktime installed. I may need to delete and reinstall it. I converted them all with Handbrake to MP4’s and that made them acceptable to Premiere Pro.