Third request & no response re: Enfold Theme

I purchased the enfold theme:
Purchase date
July 12, 2018 (13 days ago)

It is not compatiblle with visual composer which is an easier page builder. I was told this message would be sent to Kriesi the author. Still no response. I checked the status of my refund request and still no response. Please refund asap.

Contact Envato support. They could/should help you

1 Like

I purchased the enfold theme: Purchase date July 12, 2018 (13 days ago) It is not compatiblle with visual composer which is an easier page builder. I was told this message would be sent to Kiersi, the author. No resolution. Then someone from ki-themes told me envato support could/should help me. please refund asap

Hi @jmclinton1!

Yes, please open a Help ticket at http://enva.to/Help and they’ll look into it for you. This isn’t something that can be dealt with on the forums.

Thanks!