Themeforest need a Doctor

Well, Themeforest is an only Best Marketplace for Digital Products but i am fully dissatisfied with the Themforest’s Services. Initially, approving time is really very long; in short, lack of staff. Second, no reason is provided on rejection of product. If we ask in forum then there is no one to reply. I was just talked to someone who was create a ticket here more than 1 month ago, surprisingly, there was not a single reply on his question. If themeforest Crew can’t provide good services then why should they charge extra?