Theme upload doesn't work

Envato Customers Web and Code
1

Hi guys,
I bought and uploaded a medical Theme on a website. Everything fine. The Theme was huge, so I tried the different options, I messed something up and decided to delete it and reinstall it.
But now all the pages do not show up again, also the menu is gone.
I tried also to create a new subdomain but nothing works.

I would really appreciate some advice.
Thanks Susi

2

Hi Susi,

You may need to reassign your menu in “Appearance > Menus” section. For further help please contact Author of the theme directly.

Thanks,
Luca

3

WP themes don’t look the same as the demo you see on envato until you have created or installed demo pages and/or content.

Assuming the theme is installed then. Heck the documentation with the file or contact the author.

4

Hi Charly,
actually the first time I uploaded it it was exactly the same as the Demo version.
I think it has something to do that you are not allowed to upload a theme twice… the problem was that i use it for the same client. so something got blocked…
thanks Susi

5

Thanks for your reply! I tried to talk with the author, because I wanted to start working on the Demo page and not creating all the pages on my own. The Demo was perfect for my client, so this was the reason why I bought it.

Thanks a lot!
Susi

6

One more question,
I opened a “ticket” for my problem, how long do u think does it take that someone answers?
I really don’t feel any support. I really should start working on the theme but the installation doesn’t work the second time.

Any ideas?
Thanks Susanne

7

Assuming you submitted the ticket to the author support and not envato?

If you click above the item preview image on the item page there is a tab labelled “support” which should give you an indication

8

well actually I postet it on the theme support site…
hmm… no answer yet…

Do you know about problems when u install a theme, then delete it for some reason and reinstall it? and then it doesn’t work anymore?

Cheers Susi

9

Without seeing the site it’s hard to comment but when you first uploaded it - a WP theme would not come out of the box looking like the demo and would require importing demo content/XML. Did you follow the same procedure this time? This is a separate new copy of the theme and not the same one being used on more than one website or domain?

10

Hi Charlie,
this was the theme: http://preview.themeforest.net/item/medicaldoctor-wordpress-theme-for-medical/full_screen_preview/5390456

I imported (the second time) the demo data with madza import, but it doesn’t work.
It’s a plank page with all the content gone… here u can see it: ilona1.susannefroeschl.at

Cheers Susi