Hi, I purchased a theme about a week ago, I am struglling to understand how to setup the theme and edit it.
After the installation the theme is quite mess up and seems it need to be fixed before looking like it was on the preview.
I have been in touch with the author but despite in the documentation he said will reply in 10 minutes maximum 1 hours, he needed to be reminded before I could get a first reply and now it’s almost 2 days I am still waiting for a reply from him!
Are this normal time I should expect to get support? What Do you suggest I should do?