I’m sorry to hear that you’re having trouble getting support for the theme you purchased.
As a paying customer of Envato, you are entitled to support from the author of the theme. However, if you’re having trouble getting a response from them, you can contact Envato’s support team for assistance. They may be able to help you resolve the issue or connect you with the author for further support. It’s important to note that theme authors are responsible for providing support for their products, but Envato is always available to help if needed. I hope this information helps, and please let me know if you have any further questions or concerns.