Theme Rely

Envato Customers Purchases and Subscriptions
1

Hi,

I bought the Rely theme, but there is no support, moreover this theme does not work. It is impossible to install it. How do I get reimbursed?
Waiting for your return.

Thanks

2

Unfortunately the author has indicated that that item is unsupported by them. But if the item page is promising functionality that it does not contain you are welcome to open a Help ticket at our Envato Help & Support Center.

Thanks!

3

Thanks for your return.
I send request in the refund request.
https://themeforest.net/refund_requests/new

Do you know how long takes the refund ?

Thanks