I have a problem with the author of a theme written by you. I am contacting them for support and no one answers and the theme is not working properly. Please help me.
Theme name: melipona
Author: peacefulqode
You can contact this author by emailing them through Envato:
The theme and your concerns need to be addressed by the author, and it might be that they have not received your request for help, or perhaps you have not allowed them time to reply. Only the author can support you for your theme.
Just to manage expectations - that theme only came out today and the author does state that support can take 2 business days
I tried to contact the author but he didn’t answer until now and I can’t wait.
See what @charlie4282 has correctly said - in an ideal world of course we would everyone to be at our beckon call, but unfortunately it does not work that way, and you have to be patient. Just because an author does not immediately reply does not mean they are not being supportive. First you have time differences around the world, and not everyone wants to be awake all day all night waiting to send a reply.
Hello eabuajamieh,
Please check your ticket(Ticket #891446) on our support portal.
Our team has already solved your problem in the meantime.
But there was no response from your end.
Thank You.
Hello charlie4282,
Thanks for your support.
We are supporting our theme with a response of 2 business days.
It means If you create a ticket on our support portal then our team will reach out to you in 2 business days and they will help you according to your query.
We have supported this user(eabuajamieh) in the meantime.
There was no response from the user.
Thank You.
Hello 123Simples,
Thank you for understanding.
We have solved this user’s(eabuajamieh) query in the meantime but there was no response from the user(eabuajamieh).
We are always ready to help our customers. But sometimes it takes time to interact for some reason.
Thank you.
1 Like