Theme not installing on new account after deregistering from old ones.

I purchased The Gem (WP Bakery) Theme in 2019. I registered in 5 accounts but now I tried to activate it on another account it was showing the error that I have reached the maximum limit so because of this I removed (deregistered) my theme from two previous accounts and now when I tried to activate the theme on new account same error is popping up however I have removed it from previous accounts to finish the maximum limit.

I tried to contact for help to author but can not contact the author it is asking me to purchase the license again.

So you previously were using a single-use license on 5 different installations?

Did you remove and properly deregister ALL 5 versions before trying to install it again?

Hi, please contact us via our contact form at and provide your purchase code, thanx

Thankyou So Much after deregistering from all accounts I got my theme back. Thanks once again charlie.