Theme no longer available means no longer you get support?

wordpress

#1

I am curious if any of you have dealt with taking a theme down and then having to deal with support issues. I bought a theme called Avian a couple of years ago and and its no longer available from Theme Forest ( [https://themeforest.net/item/avian-responsive-multipurpose-theme/5852639] ) . At this point I cannot update my site anymore because Visual Composer is out of date and freezing all my pages. I am trying to update Visual Composer but according to the author of the plugin I have to reinstall the new visual composer as opposed to updating. I have read horror stories of visual composer breaking the whole site if not installed properly. I have reached out to the author for a week and have not received a response. Is there anything else I can do to connect with the author other than the traditional sending a message on envato and opening a ticket on their site? I need to get some guidance because taking my clients site down is not an option and we are not updating until January.
Thank you in advance for any help!


#2

I don’t think you’ll be able to get some support. If you drop me an email I could offer a fixed price for the job.


https://studio.envato.com/users/ki-themes


#3

Hi Ki-Themes
I am reaching out because I will need help
with the visual composer problem I am having. I was thinking of doing
what wp bakery said about deleting and updating the with the new Visual
Composer plugin and see what happens. I am pretty sure it will not work
and at that point I will need to engage you to fix it. I was curious
what your rate would be to fix this for me? I would like to figure this
out as soon as you have availability. Thank you for your time:)

::: carlos | romero :::

Ebavto Forum Conversation was deleted so I am copying it down below:

Theme no longer available means no longer you get support? ThemeForest


I am curious if any of you have dealt with taking a theme down and 

then having to deal with support issues. I bought a theme called Avian a
couple of years ago and and its no longer available from Theme Forest (
[https://themeforest.net/item/avian-responsive-multipurpose-theme/5852639]
) . At this point I cannot update my site anymore because Visual
Composer is out of date and freezing all my pages. I am trying to
update Visual Composer but according to the author of the plugin I have
to reinst…


#4

That may work in theory but you will need to make sure the theme (esp if it is that old) works with the latest version of plugin - whoever you get to help you out will be able to check that.


#5

You can drop me an email with your website credentials, then I can check


http://www.krasotaiskusstva.com/support/contact/