Theme hyperx author not responding after paid support


#1

Due to a stubborn error in theme hyperx, I bought extended support and wrote to the author and wrote the issue in the support forum. Unfortunately i get no answer.
But important, several pages description about the good support and I fool also believe that.


#2

When you have write to the author (support)? In some countries is still weekend (Sunday) maybe you need to wait a little bit more (Monday).


#3

4 days ago…


#4

7 days ago…


#5

10 days ago…


#6

Write to the authors support again instead of here in the public forum, I mean what’s the point if the author does not read it?

Write a comment on the items page as well and mention you have opened a ticket 10 days ago and
that you are still waiting for them to write back.

Also try using their contact form and write to them: