I purchased a wordpress theme but it crashed when I tried to install it. They want to access my database and server to fix it. I don’t want to give access to my server. How do I get a refund? They refuse to answer my emails when I ask for a refund.
Theme doesn't work unless they get access to my database.
If you’ve purchased a WordPress theme that crashed during installation and the theme developers are asking for access to your database and server to fix it, but you’re uncomfortable providing access, you can request a refund instead.
The first step would be to check the theme developer’s refund policy. If they have a clear refund policy that covers your situation, you can request a refund according to their guidelines. Some developers may offer a refund within a certain time frame after purchase or if the theme is faulty.
If the developer’s refund policy does not cover your situation, you can try contacting them and explaining your concerns about providing access to your server. They may be willing to work with you to find an alternative solution or offer a refund as a goodwill gesture.
If the developer is not responsive or unwilling to provide a refund, you can contact the payment provider you used to purchase the theme (such as PayPal or credit card company) and dispute the transaction. Be sure to provide evidence of your attempts to contact the developer and any relevant documentation or communication related to the purchase.
If you want to request a refund then use the button in this link https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Do NOT go through PayPal or your bank as this will result in your account being blocked and take longer to resolve.