Here is my response of all of your comments above. Most of the comments are similar so I am replying at once.
I read the message that it may take up to 1 business day to get a reply. I respected that and waited more than that.
There is nothing mentioned about holidays, At least I did not see anything. There is no global holiday across all the countries and Saturday or Sunday is not holiday in my country as well! I received a confirmation email that my support request has been received, so i was sure that i will get a reply within a day. If there is any such holiday it should have been informed in advance or at least at the time of creating new tickets.
So those of you referre “Holiday” as an excuse here and to your other customers, that is wrong and not acceptable at all. I hope you understand my point on this argument.
thanks you all for your comments.