Hello,
I did buy this theme https://themeforest.net/item/nordic-retina-responsive-wordpress-theme/5712697
I have the activation code, however when I put it on my wordpress admin, I have this message Verification Faild. You may be using an invalid purchase code.
I try to contact them, however they didn’t answer to me …
Sincerely
please make sure there is no free space before and after the purchase code.
you can check this article:
Otherwise you can post comments in the purchased item comments page and give them time to get back to you.
Thanks
Thanks, there is no free space before and after, I try a lot to activate it…
But @UmbrellaStudios didn’t show up on envato since 2018 …
How it’s possible to complain at envato and get a refund?
Hi
You can post a comments here and ask them why purchase code not working:
You can request a refund here
Here is all the information about refunds:
Envato Market Refund Rules
Thanks
1 Like